|
|
|
 |
| |
| |
|
|
What is telemanagement ?
|
|
Webster
says:
|
| |
tele
- |
communicating over a distance |
| |
management
- |
the
act of managing, controlling and directing |
| |
|
|
| |
|
So,
to define telemanagement, we could say: |
| |
|
| |
Telemanagement
is - |
| |
|
| |
-
|
management
of telecom facilities and associated resources,
utilities, activities and costs.
|
| |
|
|
|
|
Why is telemanagement needed?
|
| |
|
Management
is essential in business and personal
life:
|
| |
|
|
|
|
| |
If
you don't manage your business
- it will end like this . . . |
|
 |
|
| |
|
|
|
|
| |
If
you don't manage your money
- you will lose it . . . |
|
 |
|
| |
|
|
|
|
| |
If
you don't manage yourself
- you will get in trouble . . . |
|
 |
|
| |
|
|
|
|
| |
|
|
|
|
| |
|
| |
Here
are some examples of telemanagement |
| |
|
| |
-
|
- recommend
type and quantity of trunk lines and
their configuration
- monitor
telephone trunk lines, functionality,
efficiency and utilization
- optimize
network facilities and costs
- swift
detection of fautly equipment, errors
and anomalies
- provide
protection against long distance / toll
fraud hackers
- guard
against misuse / abuse
- ensure
accurate billing
- enable
allocation of costs and charge back
- assistance
to telecom and call centre managers
- provide
a wide range of important system and
network traffic reports
- prompt
handing of emergency situations
- surveillance
and monitoring
- staffing
management
- performance
and productivity management
- marketing
research and statistics
- understanding
of callers' habits, needs and demographics
|
| |
|
|
|
|
|
|
|
