Telecom West - Home Page

telecom managed services
business intelligence
voice solutions
data solutions
data acquisition
automation

managed infrastructure
managed admin. tasks
consulting
telemanagement
call accounting
billing consolidation

charge back
real time call monitoring
instant reporting
toll fraud watch
trunk & DN watch
call center support

Short List of Services

Telecom West
Composite Managed Services

Optimizing infrastructures and reducing costs
Providing independent and objective technical resources
Providing a high level of telecom and computer technology
Implementing monitoring, diagnostic and correction systems
Creating access to data and decision-making reports via the Internet
Setting up automation and streamlined processes
Establishing integration and compatibility of customers' and all providers' information and data with internal information and management systems
Data distribution, delivery and reporting
Offering productivity and efficiency improvements in the telecom and related areas, such as CDP (Coordinated Dialing Plan), internal directories and inventory systems
CDR services
Call Accounting
Consolidated billing
Inventory audits, billing reconciliation
Security and monitoring
Other

	Telecommunications Managed Services
Fact Finding / Needs Analysis Process	Conducting Needs Analysis Studies Providing Functionality Reviews Conducting User Interviews / Prepare Surveys Conducting Equipment Audits Assessing Equipment Room / Infrastructure Needs Prepare Systems / Network Specifications Analyzing Call Flow / Traffic Management Reporting Performing Financial and ROI Analyses Identifying Risks Associated with Alternatives
Findings and Recommendations Process	Documenting Findings / Prioritize Recommendations Reviewing / Fine-Tune Recommendations Preparing Written / Verbal Reports for Management Conducting / Attend Senior Level Presentations Assisting with Decision Making
Specification Process	Conducting RFP Research / Prepare Documentation Analyzing Bids / Apply Weighting Making Vendor Recommendations Preparing / Negotiate Contracts Preparing Written Reports / Review with Management Conducting / attend Senior Level Presentations
Implementation Process	Organizing Team Meetings // Leadership Role Coordinating Event Timing / Many Vendors Organizing / Controlling of Critical Planning Schedule Cost Control / Troubleshooting / Escalation Procedures Tracking the Implementation Process / Progress Administrating change-orders and other paperwork

	Benefits
Support & Performance	Strong support services ensuring minimal disruptions with quickest response to emergency conditions and normal daily needs Highly automated processes (some via the Internet) monitoring routines, systems performance, service support and corrective actions On-call dedicated, skilled team support Confidential access to reports via the Internet Near immediate fault detection Immediate response for corrections Minimize need for on-site technical resources Consistent delivery of support service Minimal 'overhead' costs Maximum up-time Highest-level service in partnership with other industry specialists
Knowledge and Education	Increased awareness of technology, trends, and cost issues Knowledgeable and informed advice on upgrades and ever greening Consistent and quick access to study results information and knowledge needed to make timely economic and technology decisions One-stop shopping
Resources	Best of breed suppliers at least cost Availability of a skilled and knowledgeable team, performing as an extension of your organization Immediate access to seasoned managers Planning, organizing and controlling

	Telemanagement
Introduction	Communication facilities are the "lifelines" of the enterprise and likely a most taxing expenditure. Telecom West provides their customers with the tools and reports that make it easy to administer, keep fully operational and protect these facilities.
How do I know if…	Managing the operation and costs of communication network is a difficult task. On many occasions, the managers ask, "How do I know if" … All my ports are being fully utilized? All trunk lines are functional? Trunk capacity is not becoming a problem? Hackers are trying to get into the system? Individuals are abusing the system? Toll charges are legitimate? Callers can reach us? These questions are not an issue to Telecom West clients, as they actually have the answers on hand. Our periodical reports (daily, weekly, monthly or as required) or life/real time reports (over the Internet) provide a fast and clear picture on the most current status of their telecom resources and associated costs.
Expert Help Pays for Itself	Improve telephone service to the public (callers) Reduce and control telephone expense Increase systems productivity Optimize bottom-line performance Provide processes that are not available internally Free you from daily routines (lets you focus on the big picture) Provide objective data and analysis needed to consider viable options Maximize the value of your telecom investment Minimize demands on technical and human resource
Reporting Strategy	There are virtually hundreds of different reports in our portfolio. On a daily basis, we design and provide our customers with reports, statistics and studies that are based on their immediate requirements. Naturally, we have a range of typical reports that follow the standard prerequisites. Every system has its specifics, however, as each organization has unique requirements. We always study these requirements and base our service on understanding them. Very quickly then, we are able to establish an affective, meaningful, custom tailored reporting strategy that will fit and assist a manager of just about any telecom structure.
We Do All the Work You Need	Not only IT managers value our service We can, for example, save shifts of work to the accounting department. We combine the client's phone bill with the CDR (Call Detail Recording) data, check prices, calculate all corporate and departmental fees, charge backs, taxes and other ciphers and send the results straight to the company General Ledger. The accountant can just reconcile. This exceptional service supersedes the need for in-house systems, replacing the expense of capital investment in hardware and software with a very low monthly processing fee. Demands on further technical and human resources are eliminated. In addition, we save your existing staff hours of tedious work. Your company can focus on the big picture, we take care of all the details.

Automation	Our goal is to make your life easy and your work fun. If there is a procedure in your office, department or entire company, that must be repeated every day or month and takes a lot of your time, let us look at it. We may be able to arrange it so that you just click a button and go for a cup of coffee. When you get back, your work is done.
Data Administration	If you have to deal with quantities of data, (remote or local) data outputs, (such as activity records, measurements, data entries and dumps, quotes, reports, archives) we will: collect it for you - regardless of it's source or format * format/translate or adjust as required create organized database(s) store/archive present to you or your end users in a desired format (report, statistic or study) * (exceptions may apply)
Resources/Utilities Management	If you are managing any (measurable) resources / utilities / energy (such as water, oil, hydro), we can do most of the detailed work for you and tell you how every bit is used or distributed, how much it costs and other information you need to know.